FAQ

A few straightforward answers about the ritual, shipping, returns, and ingredients. If you need something else, write to oatandstone.skin@gmail.com.

How do I use the Dew Ritual?

Cleanse with the Gentle Milk Cleanser. Massage onto damp skin, rinse with lukewarm water, and pat dry.
Optional: smooth on a pair of Cooling Hydrogel Eye Patches and leave them for 10–15 minutes. Chill the pack first if you like a cooler feel.
While skin is still slightly damp, press a few drops of Hyaluronic & Azelaic Moisture Serum over the face.
Warm a small amount of Ceramide Comfort Cream between your hands and press it over the serum.
For massage, warm two or three drops of Cherry Blossom Facial Oil in your palms, press over the skin, then glide the Rose Quartz Gua Sha or Facial Roller upward and outward with light pressure.
In the morning, you can also chill the Stainless Steel Ice Roller and sweep it gently over clean skin, or after your eye patches, for a cool, refreshing start.

Take your time. Five minutes is enough. If your skin feels unhappy with any step, pause and write to us. Patch test new formulas before the first full use, and use all products for external use only.

How long does shipping take?

We work with fulfillment partners, so transit time depends on where your order ships from:

Skincare (except the Ceramide Comfort Cream) and eye patches ship from U.S. warehouses and usually arrive about 2–8 business days after they ship.
Our three facial tools and the Ceramide Comfort Cream ship from an overseas partner and usually arrive about 7–20 business days after they ship. During busy seasons it can take longer.

Standard shipping is $8, express is $15, and standard shipping is free on orders of $49 or more. An order with both kinds of items may arrive in separate packages.

You will receive an order confirmation, then a tracking note once the package is on its way. These time frames are estimates, not guarantees, and they begin when the order ships — not at the moment of checkout. We currently ship to the United States.

What is your return policy?

Please contact us at oatandstone.skin@gmail.com before sending anything back. We will help you with the next step.

Unused items in their original packaging may be eligible for return when you write to us within 14 days of delivery.
Opened or used skin-care products generally cannot be returned, for hygiene reasons, unless the item arrived damaged, defective, or not as described, or unless applicable law requires otherwise.
Facial tools may be returned if they are unused, undamaged, and in their original packaging, within that same 14-day window.
If we made an error, or an item arrives damaged or incorrect, we will arrange a replacement or refund. This policy does not limit any rights you have under applicable consumer protection laws.

Where can I find ingredients?

Key ingredients are listed on each product page, and the full ingredient list is printed on the product packaging. If you have allergies or sensitivities, please email oatandstone.skin@gmail.com before ordering.

Our products are cosmetics. They are not intended to diagnose, treat, cure, or prevent any disease. For external use only. If you have a known sensitivity, please write to us before you order, and patch test before the first full use. Discontinue use if irritation occurs.